Returns & Refunds

If you need to return an eligible website order, please contact RetroTopJoe within 14 days of receiving it.

Please contact me first before sending anything back so I can confirm the return details.

You can contact RetroTopJoe by email, Facebook or Instagram.

Customers are responsible for arranging and paying for return postage initially.

Please use a suitable tracked or secure postage service when returning an item.

Once the returned item has been received and checked, eligible refunds will be processed.

If the item was faulty, damaged on arrival or not as described, reasonable return postage costs will also be refunded once the item has been received and inspected.

For other eligible returns, return postage remains the responsibility of the customer.

Returned items should be sent back in the same condition they were received, with any tags and original packaging where applicable.

Customers may reasonably inspect or try an item, but items should not be worn, used, altered, damaged or returned in a condition beyond what would reasonably be expected when checking the product.

If an item is returned in a condition that significantly reduces its value, the refund may be reduced where appropriate.

RetroTopJoe sells a mixture of modern, retro, vintage and pre-owned products.

The condition of each item will be described individually on the product listing.

Any age-related wear, marks, imperfections or condition points that are clearly disclosed in the original listing are considered part of the item description and should not be treated as an undisclosed fault.

Please check all product descriptions and images carefully before ordering.

If your item arrives faulty, damaged or materially different from the description, please contact me as soon as possible.

Please provide details of the issue and photographs where helpful.

I will work with you to resolve the problem.

Where appropriate, reasonable return postage costs will be refunded once the returned item has been received and inspected.

Once the returned item has been received and checked, eligible refunds will be processed through the original payment method.

Please allow a reasonable period for the refund to appear after it has been processed, as this may vary depending on the payment provider.

Many RetroTopJoe products are one-off items or collectibles.

Please review the product description, condition information and images carefully before purchasing.

Normal consumer rights still apply where relevant.