Privacy Policy

Who we are

RetroTopJoe is an independent online seller based in the United Kingdom, selling to customers in the UK, Europe and internationally. This policy explains what personal information is collected, why it is collected, and what rights you have over it.

What information is collected

Depending on how you use the website, the following information may be collected:

• Name
• Email address
• Delivery and billing address
• Order information, such as items purchased and order history
• Customer account information, where accounts are enabled
• Messages you send through the contact details on the site
• Newsletter subscription details, where you have signed up
• Technical information such as browser type, device information and IP address
• Cookie and analytics information, where applicable and where you have consented

Why it is collected

Personal information is used to:

• Process your order
• Deliver your purchase
• Provide customer service and answer enquiries
• Manage returns and refunds
• Help prevent fraud and keep the website secure
• Meet legal and accounting obligations
• Send marketing emails where you have opted in
• Improve the website and customer experience, where permitted

Lawful reasons for processing

Under UK data protection law, personal information is processed on the following bases: performance of a contract (processing and delivering your order); legal obligation (tax and accounting records); legitimate interests (running the business, preventing fraud, and improving the website in a way that does not override your rights); and consent (marketing emails and optional cookies, which you can withdraw at any time).

Who information may be shared with

Information is only shared where it is needed to run the shop. It is never sold. Depending on the services in use, information may be shared with:

• Payment providers, to take payment securely
• Delivery and courier providers, to ship your order
• Ecommerce and website service providers that host the store and process orders
• Email and newsletter providers, where applicable
• Professional advisers, and authorities where required by law

Payments

Payments are processed securely by the website's payment provider. RetroTopJoe does not store full card details.

Cookies and analytics

The website uses necessary cookies so it can function. Optional analytics, marketing and preference cookies are only used where you have given consent, and you can change or withdraw that consent at any time.

International data transfers

Some service providers may process information outside the UK. Where that happens, appropriate safeguards recognised under UK data protection law are relied upon to protect your information.

Data retention

Order and transaction records are kept for as long as required for accounting and legal purposes. Contact messages and marketing subscriptions are kept for as long as they are needed, or until you ask for them to be removed or unsubscribe.

Your rights

Under UK data protection law you have the right to:

• Ask what personal information is held about you and request a copy
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted, where there is no legal reason to keep it
• Object to or ask for a restriction on certain processing
• Withdraw consent for marketing or optional cookies at any time
• Ask for your information to be transferred to another provider, where applicable
• Complain to the Information Commissioner's Office (ICO) if you are unhappy with how your information has been handled

How to make a request

To request access to, correction of, or deletion of your personal information, email retrotopjoe@outlook.com with the details of your request. Requests are normally responded to within one month.

Changes to this policy

This policy may be updated as the services used by the shop change, for example when ecommerce, payment or analytics providers are added or replaced. The latest version is always shown on this page.