Frequently Asked Questions

A mixture of both. RetroTopJoe stock can include brand-new, pre-owned, retro, vintage and modern items. The condition of each item will be clearly shown in the product photos and described in the product description.

Some items are completely one-off, while occasionally I may have more than one of the same product. If I only have one available, once it sells it will usually be gone.

Condition will vary from item to item. Photos will show any noticeable condition issues, and these will also be described in the product description where appropriate. Please check all images and descriptions carefully before purchasing.

Yes. The item pictured is the item you will receive unless the listing clearly states that more than one identical item is available. Product images are not altered to hide condition issues.

Yes. Any noticeable condition issues will be shown in the product images and described in the product listing where appropriate.

Yes. RetroTopJoe sells a wide variety of items including: • Football shirts • Football memorabilia • Sporting memorabilia • Signed memorabilia • Rugby products • Signed index cards • TV, Film & Music related memorabilia • Other collectibles

Yes. There are dedicated categories for Signed Memorabilia and Index Cards.

Yes, where possible. I do try to source current and modern shirts as well as retro and vintage items. However, current shirts can sometimes be difficult to source at a price that makes sense for resale.

It reflects the type of stock I try to source and sell. The aim is to offer a mixture of retro, vintage and modern items so there is a bit of everything for everyone.

Yes. Every signed item sold by RetroTopJoe will come with a RetroTopJoe Certificate of Authenticity (COA). If the item was originally supplied with a separate COA from a dealer, collector or other source, that original certificate will also be included with the item.

No. RetroTopJoe is not an independent autograph authentication service. Signed items are carefully sourced from reputable dealers, collectors, resellers and people involved in obtaining autographs. Where an item has independent third-party authentication or an original certificate, this will be stated clearly in the product listing and the original documentation will be supplied with the item. A RetroTopJoe COA records the signed item as sold by RetroTopJoe and should not be confused with independent third-party authentication unless the listing specifically states otherwise.

Signed items are sourced from reputable dealers, collectors, resellers and people involved in obtaining autographs. I take care over where signed stock is sourced from and will include any original provenance or certification supplied with the item where available.

If the item originally came with a separate Certificate of Authenticity or supporting documentation, that original certificate will be included with the sale. The item will also include a RetroTopJoe COA.

Yes, where possible. A replacement RetroTopJoe COA may be issued if the original has been lost. Proof of purchase will be required before a replacement certificate can be provided.

No. A RetroTopJoe COA is issued by RetroTopJoe and is not the same as independent third-party authentication. If an item has been independently authenticated or comes with third-party certification, this will be clearly stated in the product listing.

I aim to dispatch eligible orders placed before 12:30pm on the same working day. Same-day dispatch depends on Post Office opening times and other circumstances outside my control.

I may still be able to dispatch it the same day depending on the time and Post Office opening hours. If not, it will be dispatched on the next available working day.

Yes, where possible. Weekend dispatch depends on Post Office opening times.

This depends on Post Office opening times. If the Post Office is closed, the order will be dispatched on the next available working day.

Royal Mail is the standard delivery provider. If you would prefer another postage or courier service, please contact me before ordering and I will try to help.

UK delivery is £4.50. This includes postage and packaging.

Yes, worldwide delivery is available to most destinations. At present, I do not ship to: • Russia • North Korea • Iran • Israel Shipping availability may also depend on carrier restrictions or circumstances outside my control.

International shipping is priced according to the destination and Royal Mail international shipping zone. The final delivery price will be shown at checkout.

Yes. Please get in touch before placing your order and I will try to arrange a suitable alternative where possible.

Yes. Tracking or delivery reference details will be provided once the order has been dispatched where applicable.

Please first check the tracking information and contact the courier or Royal Mail where appropriate. If you are unable to resolve the issue, please get in touch with me and provide your order details and tracking reference. I will then make an enquiry with the delivery provider where appropriate.

Eligible website purchases can be returned in line with the RetroTopJoe Returns & Refunds policy. For sizing questions before purchasing, please get in touch. Where possible, I can provide measurements such as pit-to-pit measurements to help you choose the right size.

Customers are responsible for arranging and paying for return postage initially. For normal eligible returns, return postage remains the responsibility of the customer. Where an item is genuinely faulty, damaged on arrival or not as described, reasonable return postage costs may also be refunded once the item has been returned and inspected. Please see the Returns & Refunds page for full details.

Please get in touch as soon as possible and provide details of the issue. Photos may be requested where helpful. I package orders carefully with protection in mind, but if there is a genuine issue I will work with you to resolve it in line with your consumer rights.

Yes. Please contact me as soon as possible. If the order has already been dispatched, it may need to be handled as a return instead.

Purchases made through third-party marketplaces are subject to the policies and buyer-protection rules of the marketplace where the order was placed. Please manage any return, cancellation or order issue through that marketplace and contact me through the platform where possible.

Absolutely. Please ask any questions you have before ordering. I will always try to help, but please be aware that RetroTopJoe is run by me alone, so I cannot always guarantee an immediate reply.

You can contact me by email, Facebook or Instagram. Please use the contact details and social links shown on the Contact page.

No. RetroTopJoe does not have a physical shop or warehouse. It is an independent side project run entirely by me.

Me, myself and I. There is no large team behind RetroTopJoe. I personally source, inspect, photograph, list, package and dispatch the items.

Most of the time, no. Many RetroTopJoe items are one-off products. However, if I come across the same item again, it may return.

Yes, 100%. Please get in touch and let me know what you are looking for. I cannot guarantee I will find it, but I will try my hardest.

No. Items are available on a first-come, first-served basis.

There is no standard multi-buy discount. However, if you are interested in several items, you are welcome to get in touch.

Yes, where possible. Please get in touch and I can advise on combined postage.

A range of major payment methods will be available at checkout. Available payment methods may vary depending on the payment provider and customer location.

No. Customers should be able to place an order without creating an account.

Yes. Payments will be processed securely through the website’s payment provider. RetroTopJoe does not need to directly handle or store full payment card details. Relevant privacy and data protection requirements will be followed.

Yes. Website stock and availability will update automatically so customers can see whether an item is available or sold out.

No, not currently.

Yes. Customers can sign up to receive updates about new stock, products and RetroTopJoe news.

The name is pretty simple. My name is Joe, and I liked the idea of selling retro football tops whenever I came across them. RetroTopJoe stuck.